Lucy Pearce – Client & Centre Manager

I’m Lucy and I am the centre manager. I have worked here for 16 years and love every minute of it. I have had a few different roles during my time here, from nursery nurse to family support worker and now manager. Working here is never dull, no two days are the same! The wonderful thing about working at The Family haven is seeing the work we do make a real difference to the lives of our families.

Elizabeth Gough – Fundraiser


Joanne Gribble – Office Administrator / Bookkeeper

My name is Jo and I am Canadian. I have been living and working in the UK since April 1999. I held different positions during the years my last position was purchasing and Finance assistant for the Great Western Ambulance Service until they merged with Avon and my department moved in August 2007. I became employed by The Family Haven in December 2007. I enjoy my job tremendously. I enjoy the variety of work. It is a job you never know what you will be doing from day to day or what hat you are wearing when you walk through the door. The staff, families and children are great and it is so rewarding when you hear the thank you and see the smiles and appreciation on the families faces for everything we do or have done for them. I would not want to work anywhere else.

Gail Jones – Outreach Family Support Worker

My name is Gail and I am The Family Support Worker at The Family Haven. My role involves building a relationship with the families and offering support, delivering parenting advice and personal development activities. I have a Foundation Degree in Early Years Education and I have worked in childcare for 35+ years and started working at The Family Haven in 2016 in the nursery.

The best thing about working at The Family Haven is meeting and spending time with the families who attend. Each and every one is an inspiration.

Helen Jackson – Nursery Manager

My name is Helen and I’m the nursery manager.  I have been a part of The Family Haven for 9 years.   I live in The Forest of Dean with my husband and son.  You can usually find me in my office or playing with the children in the garden.

Claire Bluett- Deputy Nursery Manager

Hi, my name is Claire and I am the nursery deputy manager. I live in Cheltenham and love going on adventures. At the Family Haven you will often find me singing or being creative. My favourite snack is
toast with butter.

Ackelia Simpson – Senior Nursery Nurse

Hello, my name is Ackelia and I work in the nursery. I have worked in the Early Years sector for 5 years. I joined The Family Haven’s nursery in September 2019 and enjoy seeing the children who attend learn, develop and grow.  I live in the Gloucester area with my partner and my little boy. In my spare time I enjoy going out for walks and baking for family and friends.

Lorraine Kelly – Nursery Nurse

My name is Lorraine I started coming to The Family Haven as a client nearly 14 years ago with my three children. I was lucky enough to become one of the team and have been working here for 8 years. I love my job.

Ben Boulton – Nursery Nurse

Vicky Mitchell – Cook / Healthy Eating Project Supervisor

Hi my name is Vicky and I am the cook. I came to The Family Haven as a parent with my daughter and was using the centre for support as I had been made homeless. I began helping out in the kitchen and started learning new skills. I was fortunate to have been able to take the position as cook in 2019 and have never looked back.

Ryan Miessner – Chair of Trustees

Hello I’m Ryan Miessner. I have been on the board of trustees since 2019 and I have enjoyed being part of this fantastic charity. In my spare time I like to paint, mainly landscapes and I like to create abstract paintings and I have a passion for crafting. I play the piano, which I started when I was about 6 years old.”

Gerald Holyhead – Treasurer / Trustee / Company Secretary

My name is Gerald I have been a trustee for 8 years. As the treasurer of The Family Haven I handle all of the finances. I am a retired international accountant. As well as working abroad I have visited many countries. I now live in my home town of Gloucester.

John Orchard – Building Trustee

My name is John I have over 30 plus years of Direct Mail experience, starting at the bottom with hands on production experience progressing to setting up and managing my own business. Along the way I have developed database management skill including programming and analytics. I have completed an apprenticeship, worked for a private company, a large corporate that converted to plc status, lived through the merger of a group of plc companies, run a family business, moved and re-branded a business, put a business into voluntary liquidation, setup a new start-up and brought a Ltd company – if you can do it in business I probably have! I understand the principle of good corporate governance and have an IOD Certificate in Company Direction. When not working in the business I enjoy fixing and riding old British motorcycles and drinking Real Ale but obviously not at the same time! Fun Fact: I was a 2012 Games maker at the London Olympics.

Asya Pandor – Trustee

Hi, my name is Asya. I live in Gloucester and I am a teacher at a local school. I became a trustee in 2020.

Alistair Holyhead -Trustee

My name is Alistair I have been helping out with The Family Haven as a volunteer for about 5 years working on the IT (information Telecommunication) side. I have now stepped up to support the Haven more as a Trustee. I have worked in the IT industry for more the 20 years and use this experience to help the Haven in their daily work.

Deputy trustee – vacant position

If you are interested please contact