Just wanted to say a really big thank you for the opportunity to come and lend a hand at the Family Haven and for the really warm welcome I received from everyone.
Prior to my visit I had looked at the web site and read about how the Haven came about and what it did, but to be honest I wasn’t really too sure what to expect.
From the moment you walk through the door you feel like you are walking into a family home, warm and inviting with lots going on. As the day went on it became more and more apparent that it is a family home and that everyone is treated as a member of that family.
I know that you have structures in place and have to adhere to health and safety and other policies, but they do not intrude on the ambiance or atmosphere, you are not bombarded with signage or do not notices, and yet everyone seemed to know what was expected of them.
The ethos of treating others with kindness and respect(as you would in your own home) has created a place where individuals can come and experience many of the things we all take for granted. I was so impressed by the facilities available, obviously the quality of the food, the magic of the nursery and the myriad of rooms all serving different functions.
I really enjoyed every moment I spent with you and have the utmost respect and admiration for the Haven and everyone who contributes to its success, am looking forward to joining you again, vegetable peeler in hand for the Christmas meal preparations.
Best wishes
Francesca Gearon
Income Support Claims  Maintenance | Department for Work and Pensions