The Family Haven was established in 1988 to help disadvantaged and vulnerable families in Gloucestershire to a brighter future. We help parents and their pre-school children by providing a warm, caring and supportive day centre where assistance and encouragement is available to help them to improve the quality of their lives – it’s a literally a haven for families in Gloucester with small children who are facing difficult times.

We provide a nursery, with an Outstanding rating from OFSTED, which offers a wonderful caring environment enabling the children entrusted to our care to thrive and develop during this vital period of their lives. We also offer a client centre for parents, which provides support, emotional warmth and encouragement.

There are numerous other services for our families at our Spa Road building. We serve a hot and nourishing family lunch for all clients and children; laundry facilities are available; free, good-quality second hand clothing is regularly made available, the is help with benefits, parenting classes and healthy eating workshops.

The Family Haven from SoGlos on Vimeo.



When the Covid crisis emerged, our work continued. We found ways of supporting for our clients through the emergency, re-inventing our  services to suit the prevailing circumstances. For example:

  • We kept in telephone contact with all parents on at least a weekly basis, more often if they want it.
  • We provided advice and information about available resources in the present crisis, including regular newsletters
  • We sent out weekly education packs for the children
  • We set-up a private Facebook group and post many stories and songs for the children to enjoy
  • We made regular deliveries of useful goods and supplies for our clients
  • We also regularly provided a box of fresh fruit and vegetables
  • We ran on-line parenting and healthy eating classes


Since lockdown was eased, we have carried on with this work, while gradually re-opening of the building for clients – initially with the nursery taking four children each day. More recently we have been able to take more children into the nursery, provide a meal service and partially re-open our day centre in a way that keeps clients and staff safe.

I can promise everyone that our commitment to clients remains undiminished. I would like to pay tribute to our wonderful staff for their response in these most difficult times.


John Price – Chair of Trustees  (Retired 2020)


I came to Gloucester with my partner and 2 year old son from the South East, we were fleeing violence. People in the community were threatening us and I was very scared. Due to this I lost my confidence and was afraid to leave the house on my own.

When I first came to The Family Haven I was quiet and timid, I wouldn’t say boo to a goose. Coming here helped me come out of my shell; it got me out of the house. I got to know other people and made friends. I built up confidence to get a little part time job for a while. The Staff helped me with problems like money difficulties; they supported me when I was down. They got me confident in doing hairdressing again and even provided a place for me to start doing hair for other people at The Haven.

My children love coming here even the older one who is now at school. He would prefer to come here than go to school.

This is my home away from home, this is my second home. I don’t know what I would have done if they weren’t here, it’s been a life saver for me. The Haven has done more for me than my own family.

  • Thank You to Catherine Wain

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    We would like to say a big thank you once again to Catherine for the Christmas presents she donated again this year to the Children. Read More

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  • Donation of food from Sewa Day Cheltenham

    September 29, 2020

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  • Congratulations to Victoria Mitchell

    September 16, 2020

    The Family Haven Staff and Trustees would like to say a huge CONGRATULATIONS to our Cook & Healthy Eating Supervisor Vicky in receiving Highest Level… Read More

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  • A Huge Thank You to Catherine Wain

    September 8, 2020

    We would like to say a big thank you to Catherine Wain, a friend and long term supporter of The Family Haven, for buying us… Read More

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